SHIPPING & DELIVERY
Shipping is free on all orders above Rs. 999. There is a Rs. 99 surcharge on all orders below Rs. 999.
We offer a post-paid Cash On Delivery service in select cities/towns. A Rs. 50 convenience charge is applicable, should you select COD as a payment method.
|Below Rs. 999||Above Rs. 999|
|Shipping Charge||Rs. 99||Free|
|COD Charge||Rs. 50||Rs. 50|
All orders are shipped within 2 working days by reputed courier companies who provide express shipping. On shipment, a confirmation email is sent to you, along with tracking details and expected date of delivery.
Deliveries are usually made within 2-5 working days from shipment.
Do get in touch with us should you require any information regarding the status of your order or shipment.
WE HAVE A SIMPLE 15 DAYS RETURNS POLICY.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
1) If you have received a damaged product or the wrong item, please mail us at firstname.lastname@example.org or you can call us on +91-9619359262 with your order number and the pictures of the products within 15 Days of delivery.
2) In this case, we will try and replace the product as soon as possible.
3) Products bought during Sale, EOSS and Flash Sale cannot be exchange or returned.
To be eligible for exchange, the products should not be used, washed or dirty. The product must also be in its original undamaged PrettySecrets box with all tags attached. Panties, Shapewear and Accessories are not eligible for returns for hygiene reasons.
We will process the exchange order and it will be typically shipped within 4 working days of receiving the returned products.
Do not like the product and size issue :
At PrettySecrets, we are committed to customer delight and making online lingerie shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. In the rare case that the ordered products are not up to the mark and don't fit you right, there is absolutely no need to worry.There might be several reasons for that.
Please mail at email@example.com with order number and reason for return.
We will get back to you and will arrange the pick up within 24-48 working hours.
As soon as we receive the product in our warehouse you will get credits which can be used to purchase anything else from the website. Credits will be issued only against the final amount paid after any discount availed.
The credits can be used anytime and is valid for 12 months and can be used for the next purchase.
QUICK REVERSE PICKUP IN 48 HOURS
Replacement products will be typically shipped within 4 working days of receiving the returned products.
In case, Reverse Pickup is not available in your area, you may send us the products through any courier service including Speedpost. We will reimburse Shipping Bill Amount against the shipping cost in the form of a voucher upon receipt of products. This voucher will be valid for 1 year and can be redeemed in your next purchase.
HOW DO I INITIATE AN EXCHANGE?
Ensure that the items you would like to return meet our guidelines.
Step 1: Email us at firstname.lastname@example.org or call us at +91-9619359262 to initiate a Reverse Pick-up along with the details of the exchange.
Step 2: Put the items in the PrettySecrets box along with the original invoice
Step 3: Keep the package ready for our logistic partner to collect
All exchanges are subject to Quality Assurance checks.
Can I Self-Ship the product to PrettySecrets?
Yes, you may send us the products through any courier service including Speedpost. We will reimburse Shipping Bill Amount against the shipping cost in the form of a voucher upon receipt of products. This voucher will be valid for 1 year and can be redeemed on your next purchase.
PrettySecrets.com Mtc Ecom Private Limited Unit No. F-6, Ground Floor, Shree Raj Laxmi Hi Tech Park City, Village Pogaon, Bhiwandi - 421302. Tel: +91-9619359262 (Monday - Friday, 10 am - 7 pm IST)
All orders are shipped in plain packaging and our shipping label does not mention our name or the product name. You can feel safe having a shipment sent to your home or work address.
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